02 What I do
Tools and learning go hand in hand.
A tool works better when it teaches, and a course works better when it’s tied to what the business needs people to do. Most of my work sits somewhere between the two, with a clear story around it.
A Tools
Tools people use
I think of these tools as part of the environment your people work in every day. So the design looks at how information, decisions and tasks connect, not only at single screens.
- ForTechnical companies whose knowledge lives with a few experts, in spreadsheets or in email.
- It fits whenCustomers can’t choose or configure with confidence, staff repeat expert work by hand, or your systems don’t talk to each other.
- What you getApplications built around how your business runs, such as product selectors, configurators, quoting, calculators, engineering and field tools, and instrument interfaces. During discovery, we identify the integrations the workflow needs and confirm what your existing systems support.
- EvidenceThe RF communications platform, the thermal-imaging instrument software, and NANOG.
B Learning
Learning people can apply
- ForEducators and expert practitioners with something real to teach, and companies that need people trained in a consistent way.
- It fits whenLearners lose their way between interest and ability, or when you need to know that every new team member learned the same things.
- What you getCurriculum, assessments and learning platforms. For employee onboarding, that includes tests a person must pass to complete it, which gives the organization a record of completion and assessment results: what each person was taught and what they showed they knew.
- EvidenceIkigai Today, the onboarding systems, the RF fundamentals curriculum, and twelve years teaching at PNCA.
Across the work
The story that holds it together
Storytelling is how communities understand who belongs to them and why. A company is no different.
It runs through every project: the tools, the courses and the sites I build all speak for the people who made them. It can also be its own engagement, and what you can commission is specific: positioning, a brand narrative, website copy, or the story a product tells about itself.
Evidence: the Ikigai Today brand and site, and Vala’s brand, site and product videos.
Advisory
Technology that fits the way you work
A focused engagement to understand how your organization works and where technology could make a useful difference. We look at the tools you already use, where people get stuck, and what could be simplified, connected or built around your needs.
When AI can help, we define what it should assist, how its work will be checked, when a person steps in, and who makes the decisions.
Start
How a project starts: discovery
Discovery is required, and it’s where the real work begins. Discovery establishes the business objectives, the people the solution must serve, and the criteria we’ll use to judge the work.
- What it coversYour organization, what you intend, and what success looks like.
- What you receiveA design brief and a plan for carrying it out.
- PriceDiscovery is billed for the time it takes. After our first conversation I’ll give you an estimate, and we agree on the scope and the estimate before the paid work begins.
Terms
What we agree on
- The time your team gives the project, and when
- Who reviews what, and when
- Hosting and ownership of what we build
- How the work is handed off or continued
After
After launch
I train your team to manage what we’ve built. If you’d like to keep working together, we agree on a support or development arrangement, and we shape it to what you need.