An RF communications manufacturer
Expert RF knowledge, available to customers and staff.
A flow diagram: Select, then Configure, then Quote. Every step rests on Engineering · staff · ERP. Quote is highlighted. A note, ‘the right quote’, points to Quote.
01
The people and the problem
A manufacturer of RF communications equipment wanted to engage RF integrators by helping solve the problems that made their work difficult. My brief was to research those challenges and explore what we could build to make their work easier.
02
The connection
The opportunity extended from the integrators to the manufacturer’s own engineers. Helping customers choose and configure equipment would only support growth if the internal team could handle the work that followed. I looked at how tools built for integrators could also support a more productive engineering workflow.
Looking across those connected workflows, I saw a recurring obstacle: people had to learn the tool’s way of working before they could do their own work. That shaped an approach built around the tasks people needed to complete, connecting customer selection and configuration with internal engineering and quoting. The aim was to make both sides of the workflow easier to use and better able to support growth.
People had to learn the tool’s way of working before they could do their own work.
03
What was made
A platform that is becoming the company’s front end for customers and most of its staff. It connects to the company’s ERP, so selecting, configuring and quoting equipment, along with the engineering work behind it, happens in one place.
04
Who reviewed it
The company’s engineers reviewed every tool, its logic and the customer workflows.
05
Also for this client
A technical training curriculum in RF fundamentals, releasing with the new site in early 2027.
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